Refund policy

Refund Policy

Due to the custom nature of our products and that all orders are made after being placed, we do not accept returns, exchanges, or cancellations. Any exceptions will be made at our sole discretion. 

All molds are handmade & hand poured at the time of an order being placed. Small & superficial imperfections may occur including: 3-D Print lines, microscopic bubbles, microscopic debris, incomplete lines, stray glitter, etc. 

We quality control each mold to the best of our ability to make sure no large defects occur on the freshie side of the mold, where your product would be affected. 

If you are using the molds for anything other than freshies (chocolates or food related), PLEASE let us know so we can send the proper silicone. Any failure to let us know is not Ramblin Darlin’s fault for sending out a mold that is unusable for food. Contact us as soon as possible and we can help you get the correct product at the buyer’s cost.

Damages or Defects 

If there is a large defect AND your freshie is compromised as a result, please contact us immediately with a picture. We want to make it right and will happily send out a new mold. If a refund is requested, we will send a return label, and once product is received, we will issue a refund.  

I am only human, and I can miss things so please contact me immediately if you have any issues so I can make it right.